What do you ship?
All our products are shippable.
When do you ship?
Orders will be shipped within 2 business days of purchase. Any delays will be communicated directly via email.
Where do you ship to?
Shipping is available within the United States only.
How do you ship?
All shipping is shipped via USPS Priority Mail.
Rates to ship?
Shipping rates change per quantity and amount of items purchased. Shipping rates will be provided at point-of-purchase.
How to track an order that’s been shipped?
Customers will be sent a tracking number once the order is shipped via USPS.
Timeline for returns:
You will be eligible for a refund only if the product arrives back to us within 14 days from the day the order was originally delivered. If we receive the product back 15-30 days of the day the order was originally delivered, you will be eligible for store credit to KindnessNinja.org only. If the return arrives after 30 days of the day the order was originally delivered, it will be refused.
What can’t be returned:
Merchandise must have all tags attached, and all footwear returns must be sent back in their original packaging and without shipping labels affixed to them
Swimwear is returnable, however it must include the original liner and show no signs of wear. Please be certain to try on all swimwear with undergarments and keep the liner in place.
Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost and no refund issued.
If you cannot be reached with your provided contact information within 30 days from when you initially received the item in question to purchase a ship charge to ship the un-returnable item back to you, the item will be destroyed and no refund will be issued.
What can be returned:
Any items not outlined in the “What can’t be returned” section above are eligible for refund if returned to us within 14 business days. Returns received by us between 15-30 business days are only eligible to be returned for store credit.
Return shipping charges information:
Shipping cost is non-refundable, unless we ship an item in error.
Returns will require the customer to pay for return shipping.
Returns on orders that utilize free shipping will be subject to a reduction in refund or store credit in the amount of $8.25 ground or $28 for International.
Just follow the steps below for an easy return! Please note, items purchased at KindnessNinja.org must be returned or exchanged via our website and online Customer Service representatives.
- Contact our Customer Service via phone at 775-636-8026 or by submitting a ticket to us.2. Customer Service will issue you an RA# (Return Authorization) after you contact us via phone, ticket, or Live Chat.
- Write your RA# on the outside of the package you are returning (your package will be returned back to you if this is not done) and include a copy of your receipt inside.
- Ship your package back to: 316 California Ave Reno, NV. 89509
* Please ship with tracking; we are not responsible for packages lost by shipping carriers.
5. You will be issued a credit memo stating the amount returned to either your store credit account or back to your original payment method within 7-10 business days of us receiving your return.